Our Most Recent Service Reviews
Seems like a great place to work and for all your plumbing needs..I will confirm shortly
William was very professional and courteous. He explained the possibilities that could be wrong and explained what he was going to check. Discussed my options with me and made suggestions. He didn’t waste time and he was very covid aware. I appreciated ...that. He was great and took care of the ac problem.
Don't be fooled by your initial meeting with this company, and don't buy into the service contract! My first service with Best Home Services was pleasant. Vincent was our service tech. A GFI outlet in our garage was tripping everytime it rained...turns ...out an outdoor outlet had to be repaired. He thought this would fix our problem. He was pleasant and I agreed to the annual service plan. The next time it rained, the problem re-occured. I scheduled service along with replacing 3 toilets in my house. The electircian showed up and told me it would be an additional fee to reevaluate the issue that was not resolved with Vincent. I explained this was follow up to the previous service and he said he would talk to a manager and take care of the fee. I assumed he would do so. He walked around the house, said he found no issues other than a loose screw on an outdoor outlet. He left and I assumed the fee was taken care of. The same day, I had the plumber scheduled to replace 3 toilets. He was scheduled to arrive at 1030am. He never showed. At 11 am, I called to track him down. Mind you, I paid approx. an $1100.00 deposit to have the toilets installed. After leaving several messages, the company finally called me back and said 2 of my toilets arrived broken. They said they were rescheduling my service for the following Tuesday after Thanksgiving. I explained this was not acceptable and I was in urgent need of the 1 toilet for my house guest arriving for Thanksgiving, and they could just refund me for the other 2. After many calls and speaking to a manager they came to replace my 1 toilet instead of 3 late in the afternoon. At this time, I learn a plumber was pulled from another job to handle my job because the tech initially scheduled for my job either quit or was fired. They lied about my toilets being broken and just didnt have a tech to do the job. Then they said we would just call it even about the money because my 1 toilet installation was going to be about $1200 when they initally quoted me $900 and some change. I was so frustrated I decided rather than argue over the money...I just wanted to be done with this company and let it go. I had to call the company to get a reciept for the work they did. Then, yesterday 12/11/2020 they have the audacity to call me and say they need to collect another $89 for the electric service call where the technician tighten a screw that was supposed to have been resolved in our intial service!! This company lacks communication, they are dishonest, and fail to provide ethical service to their customers. I can not with good faith ever reccommend them. Beware!!!
My first experience with Best Home Services was good so I paid for their yearly service. Every experience since has been HORRIBLE! Every technician has kept me waiting all day not showing up within the 4 hour window and often wind up rescheduling over ...and over again. When they finally show up they are rude, unprofessional, and no help at all. But they will charge you a outrageous "diagnosis" fee to guess how to fix the problem. Then give you a even more outrageous price quote to do the work. Update: Since my earlier review Best Home Services has sent out a different technician who was very professional and found the true problem with my air handler and got it fixed. A manager named George has contacted me about the previous faults of the company and is trying to rectify the situation. I will see where this goes and update my review accordingly.
(Translated by Google) First of all, I apologize to the managers and staff who made us clear up a misunderstanding and especially to Jorge Izquierdo with whom I had the pleasure of talking to a person with great knowledge in his work and receiving a ...convincing answer. People like these are the ones that are needed in a Company I will have the pleasure of recommending you to all the people who require your services once again thanks (Original) Ante todo discúlparme con los directivos y personal que hicieron que aclaramos un mal entendido y en especial a Jorge Izquierdo con quien tuve el gusto de conversar una persona con gran conocimiento en su trabajo y recibir una respuesta convincente personas como estas son las que se necesitan en una Compañía tendré el placer de recomendarlos a toda las persona que requiera de sus servicios una ves más gracias
Excellent service and response to my request for A/C service! 11/25/2020 EDIT: Regrettably, the second experience with this company was not pleasant. During an a/c and gas furnace check, the tech removed the furnace exhaust and in the process broke ...the seal on the roof where the exhaust exits. This caused rain water intrusion into the garage. Despite photographic evidence of the exhaust pipe having been moved, the company would not accept any responsibility for the leak. Notably, they did not send anyone to look at the situation prior to making that decision. This company is not recommended.